details secure and private.

Website

We use Google Analytics, a third-party service, to track and analyse online visitor behaviour to help us improve the website user experience. The information collected with Google Analytics does not gather any personally identifiable information. For more information, please see Google’s privacy policy.

Customer Data Collection

We collect personal information necessary to respond to information requests, process your booking, and ensure that your travel runs smoothly by checking that you have the correct documents required for our trips.

We share only the necessary personal information with our partner suppliers, such as accommodation providers, local guides, and transport companies, as well as public authorities, including customs and security checkpoints, where required during your trip.

Your personal information may be stored with a third-party provider, where personal information and booking details are kept. You can request all details that we hold about you by emailing us at us.heygo@gmail.com. If you have any questions or concerns about why we hold certain information about you, we are happy to provide more details.

WhatsApp & WeChat Messaging Service

As our customer, you may receive an invite to join a WhatsApp or WeChat group to ensure smooth communication between you and our trip managers or local guides during your trip.

We recommend that customers join the relevant chat group to help ensure that they get the most out of the trip experience. We do not share or store your messages with any third-party businesses. For more information, please refer to the privacy policies of WhatsApp and WeChat.

Social Media

To manage our social media channels, we may use third-party tools to collect information such as post performance and engagement. Personal details, direct messages, and reviews collected via our social media platforms will not be shared with organisations other than those required for operational purposes.

Monthly E-Newsletter

To send out our monthly e-newsletter, we may use a third-party email marketing provider. We collect statistics on email opens and clicks using industry-standard technologies to help us monitor and improve the content we share in our monthly e-newsletter.

Cookie Policy and Use of Cookies

This site uses cookies, as do the majority of modern websites today. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes and to remember preferences.

Different websites can each send their own cookies to your browser if your preferences allow it. Your browser only allows a site to access the cookies it sends to you, not the cookies sent by other sites. You can configure your browser to accept or reject cookies. All browsers are different, so please go to the help section of your browser to find out how to do this.

A beacon may be used in connection with cookies to gain an understanding of how website users navigate through and process the content contained on the site. If you disable your cookies, the site may not function as intended.

To better understand your use of this website, we use various cookies. None of these will cause harm to you or your computer, and none contain secure information such as credit card or payment details. We use cookies and beacons to help improve your browsing experience and collect information such as visits, page views, average time on site, referrals, and form submission data so we can improve our site.

How We Share Personal Information with Other Parties

We may share your personal information with:

• Service providers under contract who assist us with our business operations, such as fraud prevention, bill collection, marketing, and technology services. Our service providers are only authorised to use your information in connection with the services they perform for us and not for their own benefit.
• Companies that merge with us or acquire our business. In this event, we will notify you before your information is transferred and becomes subject to a different privacy policy.
• Other third parties with your consent or direction to do so.

We may also share information about you if necessary to comply with laws or regulations, respond to a valid order or government request, or protect our rights or the rights of others.

How You Can Access or Change Your Personal Information

If you are located in the European Economic Area, you have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, as appropriate.

You have the right to access personal information, but this may be limited in some circumstances by local law requirements. You also have the right to opt out, free of charge, from the processing of your personal information for marketing purposes.

All requests for access, rectification, blocking, and opting out must be made in writing, signed, dated, and accompanied by a copy of your ID card.

To request access to the personal details that we hold about you, please email us at us.heygo@gmail.com, and we will aim to get back to you within 40 calendar days.

Disclaimer

We have taken every effort to ensure that the information contained within our website is correct.